Jaus Reviews

Be cautious of numerous hidden charges and steer clear of dress code.com. I ordered a pair of Tom’s shoes, which I already owned another set of. They didn’t fit right. There’s no option for free returns, so I had to shell out $18 to send them back. Ouch, I know, that’s on me. I should’ve been more aware, but I’m just so accustomed to businesses providing free or discounted shipping for returns.

To make matters worse, I just noticed my refund; this sneaky outfit took away the $5 for shipping from my initial order. So, I ended up getting hit from both sides. I called them twice and talked to Tom, but he showed no interest in refunding my $5.

I ordered a belt for a Christmas gift back in early November, but it ended up being the wrong size. By the time I realized this, their 30-day return window had already passed. When I first reached out, they told me I couldn't send it back. So, I had to get in touch again and explain that it was meant as a Christmas present. They then instructed me to return the belt along with a check for shipping fees. I did that and waited. Out of the blue, I received a refund from them. I had to follow up to find out what was happening, and they informed me that they didn’t have the size I needed and were giving my money back. I asked about the check I had sent, and they said it would be destroyed. But a month later, I saw that the check had been cashed. I emailed them asking why they cashed it and requested a refund. Their response was that they had refunded my money on January 10th, which was when they processed the refund without notifying me. I replied, reminding them that I was told the check would be destroyed and recapped the situation. Their reply was quite rude, stating they refunded the cost of the belt and the shipping. I checked their return policy, and it clearly says they don’t refund shipping costs. Now I’m left wondering why they said the check would be destroyed when they clearly intended to cash it.

I will NEVER buy from them again because of their AWFUL and RUDE customer service.